If the review does not match a reservation, a takeout name, or a night you were open, say you cannot find the visit. Skip the accusation. Flag the review in your business profile.
Free plan: generate up to 15 AI replies and post up to 5 to Google in total, no credit card required.
Check the book and the tickets for that week before you decide it is not yours. A takeout name and a dine-in name are often different. A review posted on Monday may be about Saturday.
If it still does not match, the reply is short. You cannot find a visit that fits. If they were in, they can call with the night and the name on the check. You do not publish the names you searched.
Do not describe your security cameras, your ID checks, or a guest you refused. That is a separate incident, and it does not belong under a review.
Flag the review from the business profile after you post. Tell the next reader you did that. Do not predict what Google will do.
The reviews on this page are invented to show a reply shape. They are not quotes from a customer. For a single draft of a review you already have, use the free review reply generator. No account is required for that one reply.
Example review
“The sushi was warm and the seaweed salad was sour. Never coming back.”
Reply
Thank you for the note. We do not serve sushi or seaweed salad, and we cannot match this review to a visit. If you were in our dining room, please call us with the night and the name on the check. [Your name], Manager
Example review
“Came Tuesday night and the door was locked. Rude staff.”
Reply
Thank you for writing. We are closed on Tuesdays, so we cannot match this visit. Please call us if there is another night we should look up. We have flagged the review in our profile. [Your name], Manager
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