Replies for the Google reviews a med spa gets, written so they never confirm someone is a client, a procedure, a product, a unit count, a result, or a visit. A wait, a front desk, and a rating with no text are office problems. These examples are not medical, aesthetic, or legal advice. Swap in your details and sign with a real name.
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Thank them and pass the compliment to the team. Leave out whether they are a client, what was done, and whether they came in.
Example review
“Everything felt calm from the moment I sat down. The room was quiet and nobody rushed me.”
Reply
Thank you for the kind words. A calm room and an unhurried team are what we ask for, and we are glad that came through. [Your name], [Role] [phone]
Example review
“The front desk remembered my name and made the morning easy. Five stars.”
Reply
Thank you for the kind note about our front desk. We appreciate you taking the time to write. [Your name], [Role] [phone]
Example review
“Someone at the desk offered water and never made me feel rushed.”
Reply
Thank you for mentioning our team. Taking time for a person at the desk matters to us, and we appreciate you writing. [Your name], [Role] [phone]
Example review
“(stars only, no comment)”
Reply
Thank you for the rating. We appreciate you taking the time to leave one. [Your name], [Role] [phone]
Thank them for the good part, own the wait in general terms, and give a name and a number. Do not agree to a figure or a chart detail.
Example review
“I waited 35 minutes past the time I was given, and the person at the desk still stayed kind.”
Reply
Thank you for the feedback, and we are sorry about the wait. We are glad someone on the team still stayed kind. If you would like to talk about the wait, please call [Name] at [phone]. [Your name], [Role] [phone]
Example review
“The lobby was full and I waited, but the person who reached me still answered my question.”
Reply
Thank you for saying this. A long line is frustrating, and we are glad someone still answered your question. Please call [Name] at [phone] if the wait is still on your mind. [Your name], [Role] [phone]
Apologize for the experience they describe, and give a direct way to reach a named person. Do not argue the facts, and do not fill in a procedure, a product, or a bill the review left in public.
Example review
“Lena Ortiz said the Juvederm result was what I asked for, but I did not like the look after Botox.”
Reply
Thank you for telling us. We are sorry this did not match what you hoped for. Please call [Name] at [phone] so we can speak with you directly. [Your name], [Role] [phone]
Example review
“Nobody warned me about the bruising after the laser, and nobody mentioned the syringe before the injection. I am upset.”
Reply
Thank you for writing. We are sorry you were not prepared for how you felt afterward. We will not describe that here. Please call [Name] at [phone]. [Your name], [Role] [phone]
Example review
“The bill was $450 more than the price quoted for filler. Nobody explained the difference.”
Reply
Thank you for raising this. A bill should match what was explained ahead of time, and we would like to look into what you were told. Please call [Name] at [phone]. We will not discuss a bill amount in a public reply. [Your name], [Role] [phone]
Example review
“Only one person at the desk and the line was out the door. Maya Chen would not look up.”
Reply
Thank you for telling us, and we are sorry. Everyone who reaches our desk should be treated with courtesy, and I am following up with the team. If you are willing, please call me at [phone]. [Your name], [Role] [phone]
Example review
“(a low rating, no comment)”
Reply
We are sorry to see this rating. Please call me at [phone] and tell me what happened so we can look into it. [Your name], [Role] [phone]
These are the reviews where a careful reply most often says too much. Stay general. Do not correct the record in public, and do not deny that someone is a client.
Example review
“I came in for a lip filler procedure and left looking overdone. One star.”
Reply
Thank you for writing. We cannot discuss that in a public reply. Please call [Name] at [phone] and we will take it from there. [Your name], [Role] [phone]
Example review
“They used 20 units of Dysport and I still do not like how it looks.”
Reply
We are sorry this did not match what you hoped for. Please call [Name] at [phone] so we can speak with you directly. [Your name], [Role] [phone]
Example review
“I am not a patient there and Jordan Hale still charged me $75 at the desk. Avoid this place.”
Reply
We are sorry to read this. We would like to understand the concern. Please call [Name] at [phone]. [Your name], [Role] [phone]
A med spa review is public the moment it is posted, and so is the reply under it. The next person deciding whether to call will read both. The reply can show that someone at the desk read the review. It cannot confirm someone is a client, a procedure, a product, a unit count, a result, or a visit. Client status, including a denial, stays off the page. So do procedure names, product names, units, prices, bruising or a reaction described as a clinical fact, and the person's name.
A reviewer may choose to post those details. The med spa does not have to adopt them. Repeating a procedure, a product, a dollar amount, or a name turns a complaint into a public record. If something in the review is wrong, the correction belongs on a phone call, not in a paragraph the next reader can quote. Say that you would like to help, give a name and a phone number, and stop. Do not say a result is normal or that it will wear off.
The examples on this page are invented. They are not quotes from med spas, and they are not ratings of MagicReply. This page is not medical, aesthetic, or legal advice.
A kind review can pass a compliment to the team. A calm room, a kind front desk, or a person who did not rush is about how the office treated people. Leave out the chart, the product, and whether this person is a client or came in. Do not repeat the person the review named.
A long wait or a full lobby is about the experience they describe, so you can own that without naming a procedure or confirming a visit. A result they did not like, and a reaction they were not warned about, are private conversations. Do not describe bruising as a clinical fact, and do not say a result is normal or that it will wear off. A bill that did not match the explanation is also private. Do not repeat the amount, the price, or the unit count. A star rating with no text is a different job. A high rating and no comment gets a short thank-you. A low rating and no comment gets a short apology and a direct number. Neither reply should invent a procedure, a product, a bill, or a reason. You do not know which one it was.
Templates are a starting point, and every review is slightly different. MagicReply drafts a reply in the med spa voice so someone can edit it and approve it before it posts. The draft thanks the reviewer without confirming someone is a client, a procedure, a product, a unit count, a result, or a visit.
A reply does not change the arithmetic of the average. The Google review calculator shows how many new 5-star reviews it takes to move an average, and it runs in the browser with no account. For the rest of the writing guides, start at review reply guides. For complaints in general, read how to respond to negative reviews. Hair, barber, and day-spa replies are a different page. Salon and spa replies have their own page. A doctor's office is a different setting. Doctor's offices have their own page. For other kinds of business, see the review response templates, or paste a review into the free reply generator.
Connect your Google Business Profile, and MagicReply drafts a reply for each review that you can edit and approve before it posts.