Replies for a maid service or recurring house cleaning, written so they never name a missing item, a key, a code, an alarm, the street, or a dollar amount. A careful first clean, a recurring visit, a missed room, and a skipped visit are scheduling and quality problems. These examples are not legal advice. Swap in your details and sign with a real name.
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Thank them and pass the compliment to the team. Leave out any item, any entry detail, the street, and whether someone let the team in.
Example review
“The first visit was careful. Elena Ortiz went room by room and left the house looking better than she found it.”
Reply
Thank you for the kind words about the first visit. A careful clean is what we ask of the team, and we are glad that came through. [Your name], [Role] [phone]
Example review
“They come every other week and the house stays comfortable. I never have to remind them.”
Reply
Thank you for mentioning the regular visits. Keeping a home comfortable between visits is the job, and we appreciate you writing. [Your name], [Role] [phone]
Example review
“The team was quiet, took shoes off, and did not move things around.”
Reply
Thank you for the kind note. We ask the team to work quietly and to leave a home as they found it, and it helps to hear when that comes through. [Your name], [Role] [phone]
Example review
“(stars only, no comment)”
Reply
Thank you for the rating. We appreciate you taking the time to leave one. [Your name], [Role] [phone]
Thank them for the good part, own the miss in general terms, and give a name and a number. Do not fill in an item, a street, or a figure.
Example review
“Most of the house looked great, but they skipped the spare room by the stairs.”
Reply
Thank you for the feedback. We are sorry a room was missed, and we would like to make that right. Please call [Name] at [phone]. [Your name], [Role] [phone]
Example review
“They arrived late, but they still finished the whole house and were polite about it.”
Reply
Thank you for saying this. We are sorry about the late start, and we are glad the visit was still finished. Please call [Name] at [phone] if you want to talk about the timing. [Your name], [Role] [phone]
Example review
“The floors looked wonderful. I wish they had told me they were running behind.”
Reply
Thank you for the kind words, and we are sorry we did not tell you the visit was running behind. Please call [Name] at [phone] if you want to talk about how we schedule. [Your name], [Role] [phone]
Apologize for the experience they describe, and give a direct way to reach a named person. Do not argue the facts, and do not repeat an item, a mark, or a balance the review left in public.
Example review
“Nobody came on the day we had booked. I waited at home and then had to leave.”
Reply
We are sorry a visit was missed. Please call [Name] at [phone] so we can look at the schedule with you and set the next visit. [Your name], [Role] [phone]
Example review
“After the clean I could not find my gold necklace or the cash I left on the dresser.”
Reply
We are sorry to read this. We do not discuss a missing item in a public reply, and we do not accuse anyone here. Please call [Name] at [phone] so we can look into the concern privately. [Your name], [Role] [phone]
Example review
“There is a pale circle on the wood table that was not there before the clean.”
Reply
We are sorry to hear a mark was left on a surface. Please call [Name] at [phone] and we will look at it with you. We will not describe the surface in a public reply. [Your name], [Role] [phone]
Example review
“(a low rating, no comment)”
Reply
We are sorry to see this rating. Please call me at [phone] and tell me what happened so we can look into it. [Your name], [Role] [phone]
These are the reviews where a careful reply most often says too much. Stay general. Do not correct the record in public, and do not repeat an accusation, an entry detail, or an amount.
Example review
“My laptop was stolen during the clean. Marcus Hale was the only person in the house.”
Reply
Thank you for writing. We cannot discuss an accusation in a public reply. Please call [Name] at [phone] and we will take the concern from there. [Your name], [Role] [phone]
Example review
“The cleaner has a key to 18 Cedar Lane and I never agreed to that. Elena Ortiz let herself in while I was out.”
Reply
Thank you for telling us. Access to a home is a private matter, and we will not discuss it here. Please call [Name] at [phone]. [Your name], [Role] [phone]
Example review
“They added $75 for supplies I did not ask for, and nobody explained the balance.”
Reply
Thank you for raising this. A charge should be explained before it appears. We will not discuss an amount in a public reply. Please call [Name] at [phone]. [Your name], [Role] [phone]
Example review
“They knew the alarm code and turned it off without asking me first.”
Reply
Thank you for writing. How someone enters a home stays off a public reply. Please call [Name] at [phone] so we can talk about the visit. [Your name], [Role] [phone]
A house cleaning review is public the moment it is posted, and so is the reply under it. The next person deciding whether to book will read both. The reply can show that someone on the team read the review. It cannot name a missing item, a key, a code, an alarm, the street, or a dollar amount. The accusation stays off the page: do not discuss the item, and do not accuse the reviewer. Access details, the address, the person named in the review, and any balance stay off too.
A reviewer may choose to post those details. The cleaning company does not have to adopt them. Repeating an item, a dollar amount, a street, or a name turns a complaint into a public record. If something in the review is wrong, the correction belongs on a phone call, not in a paragraph the next reader can quote. Say that you would like to help, give a name and a phone number, and stop.
The examples on this page are invented. They are not quotes from cleaning companies, and they are not ratings of MagicReply. This page is not legal advice.
A kind review can pass a compliment to the team. A careful first clean, a recurring visit, or a quiet team is about how the visit was handled. Leave out any item, any entry detail, and the street. Do not repeat the person the review named.
One room missed, or a visit that did not happen, is about the work they describe, so you can own that without naming an address. A mark on a surface is the same kind of problem: apologize and offer a phone call, and do not describe the surface in public. Something said to be missing is a private conversation. Do not discuss the item, and do not accuse the reviewer. A star rating with no text is a different job. A high rating and no comment gets a short thank-you. A low rating and no comment gets a short apology and a direct number. Neither reply should invent an item, a bill, an entry detail, or a reason. You do not know which one it was.
Templates are a starting point, and every review is slightly different. MagicReply drafts a reply in the house cleaning voice so someone can edit it and approve it before it posts. The draft thanks the reviewer without naming a missing item, a key, a code, an alarm, the street, or a dollar amount.
A reply does not change the arithmetic of the average. The Google review calculator shows how many new 5-star reviews it takes to move an average, and it runs in the browser with no account. For the rest of the writing guides, start at review reply guides. For complaints in general, read how to respond to negative reviews. Apartment replies have their own page. A leasing office is a different setting. For other kinds of business, see the review response templates, or paste a review into the free reply generator.
Connect your Google Business Profile, and MagicReply drafts a reply for each review that you can edit and approve before it posts.