Replies for the Google reviews dental practices get, written so they never confirm that someone is a patient or describe their care. Swap in your details and sign with a real name.
Free plan: 15 AI replies in total, no credit card required.
Thank them warmly and pass the praise on to the team member they named. Leave out anything about what was done in the chair.
Example review
“Maria was so gentle and explained everything as she went. Best cleaning I have had.”
Reply
Thank you for the kind words about Maria. We will make sure she sees them; reviews like this mean a lot to our whole team. [Your name], [Role], [Practice]
Example review
“I avoided the dentist for years because of anxiety. Everyone here made me feel calm and never rushed me.”
Reply
Thank you for sharing this. A lot of people feel nervous about the dentist, and we work hard to make our office a calm place where nobody feels rushed. We appreciate you taking the time to write. [Your name], [Role], [Practice]
Example review
“Called in the morning with a toothache and they found me a spot the same day. Front desk was lovely.”
Reply
Thank you for the review. Our front desk team will be glad to hear it. [We keep time open each day for urgent calls,] and it's good to know it made a difference. [Your name], [Role], [Practice]
Example review
“(5 stars, no comment)”
Reply
Thank you for the 5 stars. We appreciate it. [Your name], [Practice]
Thank them for the good part, own the problem with the office, and give a name and number for the rest.
Example review
“Dr. Patel was great but I sat in the waiting room for 45 minutes past my appointment time.”
Reply
Thank you for the feedback, and for the kind words about Dr. Patel. Waiting that long is frustrating, and we're sorry. We're [adding buffer time between longer appointments] so the schedule runs on time. If you'd like to talk about it, please call [Name], our office manager, at [phone]. [Your name], [Role], [Practice]
Example review
“Nice office, but my insurance paid far less than the front desk told me it would.”
Reply
Thank you for raising this. Costs should be clear before anyone leaves our office, and we'd like to look into it. Please call [Name], who handles billing, at [phone]; they can go through the details with you privately. [Your name], [Role], [Practice]
Apologize for the experience they describe, say once that you cannot discuss care in public, and give a direct way to reach a named person.
Example review
“It hurt the whole time and the dentist kept going even after I raised my hand.”
Reply
We're sorry to read this. Everyone should feel listened to in our office, and comfort matters to us. We can't discuss anyone's care in a public reply, but we would like to hear from you directly. Please call [Name], our office manager, at [phone]. [Your name], [Role], [Practice]
Example review
“The receptionist was short with me on the phone when I tried to reschedule.”
Reply
Thank you for telling us, and we're sorry. Every caller deserves courtesy, and I'm following up with our team. If you're willing, please call me directly at [phone]. [Your name], Office Manager, [Practice]
Example review
“Never got a statement, and the next thing I hear is a collections letter.”
Reply
We're sorry for the stress this has caused. Billing questions deserve a proper conversation, not a public one. Please call [Name] at [phone] so we can look into it with you. [Your name], [Role], [Practice]
Example review
“Tried to book a checkup and the earliest they had was six weeks away.”
Reply
Thank you for the feedback, and we're sorry the wait was so long. [We keep a cancellation list and are adding Saturday hours,] so please ask about earlier openings when you call: [phone]. [Your name], [Role], [Practice]
These are the reviews where a well-meant reply most often says too much. Stay general and polite.
Example review
“Had my root canal with Dr. Lee last Tuesday and the crown is already loose.”
Reply
Thank you for letting us know. We'd like to help with this. Please call the office at [phone] and ask for [Name] so we can talk it through. [Your name], [Role], [Practice]
Example review
“Charged a fee for cancelling the day before. Ridiculous.”
Reply
We understand a fee is frustrating. We ask for [48 hours'] notice because a late cancellation leaves time empty that someone waiting for care could have used. If something outside your control came up, please call [Name] at [phone]. [Your name], [Role], [Practice]
Example review
“Worst dentist in town. Avoid.”
Reply
We're sorry to read this, and we'd like to understand what happened. Please call [Name] at [phone]. [Your name], [Role], [Practice]
Templates are a starting point, and every review is slightly different. MagicReply for dentists drafts a reply to each Google review in a calm practice voice. The draft thanks the reviewer without confirming treatment, and someone at the practice edits and approves it before it posts.
For more on complaints, read how to respond to negative reviews. For other kinds of business, see the general review response templates, or paste a review into the free reply generator.
Connect your Google Business Profile, and MagicReply drafts a reply for each review that you can edit and approve in a click.