Everything You Need to Master Reviews
MagicReply combines AI-powered reply generation with powerful management tools to help businesses respond to reviews faster, smarter, and more consistently.
AI Reply Generation
Professional responses in seconds
Our AI analyzes each review's sentiment, tone, and content to craft the perfect response. Whether it's a glowing 5-star review or a critical 1-star complaint, MagicReply generates personalized, professional replies that match your brand voice.
- Context-aware responses that address specific feedback
- Maintains consistent brand voice across all replies
- Handles positive, negative, and neutral reviews
- Edit and regenerate options for fine-tuning
- Multi-language support for global businesses
Multi-Platform Support
All your reviews in one place
Connect Google Business Profile, Yelp, TripAdvisor, Facebook, and more. MagicReply aggregates all your reviews into a single dashboard, so you never miss a review regardless of where it was posted.
- Google Business Profile integration
- Yelp, TripAdvisor, and Facebook support
- Unified inbox for all platforms
- Direct posting to review platforms
- Real-time sync with new reviews
Tone Customization
Your brand voice, amplified
Set your preferred tone for AI-generated responses. Choose from professional, friendly, apologetic, or create custom tone profiles. The AI adapts its writing style to match your brand personality perfectly.
- Pre-built tone templates (professional, friendly, casual)
- Custom tone profiles for your brand
- Different tones for different rating levels
- Consistent messaging across all responses
- Industry-specific language options
Auto-Reply Mode
Set it and forget it
Enable automatic responses for reviews that match your criteria. Set rules based on star rating, keywords, or sentiment. Perfect for handling high-volume positive reviews while focusing your time on critical feedback.
- Rule-based automatic responses
- Filter by star rating and sentiment
- Keyword triggers for specific responses
- Scheduling for optimal response timing
- Override controls for sensitive reviews
Analytics Dashboard
Insights that drive improvement
Track your review performance over time. Monitor response rates, average ratings, sentiment trends, and response time metrics. Identify patterns and opportunities to improve customer satisfaction.
- Response rate tracking and goals
- Rating trends and averages
- Sentiment analysis over time
- Response time metrics
- Exportable reports for stakeholders
Website Reviews Widget
Showcase reviews on your website - Free for everyone
Display your best reviews directly on your website with customizable, embeddable widgets. Build trust with visitors by showcasing real customer feedback in a beautiful, on-brand format. Available on all plans, including Free.
Team Collaboration
Work together seamlessly
Invite team members with role-based permissions. Assign reviews for response, set up approval workflows, and track who responded to what. Perfect for businesses with multiple locations or review managers.
- Role-based access control
- Review assignment and routing
- Approval workflows for quality control
- Activity logs and audit trails
- Multi-location management
MagicReply vs. Manual Responses
See why businesses are switching to MagicReply for their review management.
| Capability | Manual | MagicReply |
|---|---|---|
| Time per response | 5-10 minutes | < 10 seconds |
| Response consistency | Varies by person | Always on-brand |
| Platform management | Login to each site | Unified inbox |
| Response rate | Often < 50% | 100% achievable |
| Negative review handling | Stressful & slow | Professional & instant |
| Analytics & insights | Manual tracking | Automated dashboard |
| Team coordination | Email chains | Built-in workflows |
Ready to Try These Features?
Start with our free plan - no credit card required. Experience how MagicReply transforms your review management.