What is MagicReply and how does it work?

MagicReply is an AI-powered review management platform that helps businesses respond to customer reviews quickly and professionally. Simply connect your Google Business Profile, and our AI generates personalized responses that match your brand voice. You can review and edit before posting, or set up auto-reply rules for hands-free management.

How does the AI generate responses?

Our AI analyzes the review content, sentiment, rating, and your business information to craft contextually appropriate responses. It learns from your previous replies and custom templates to match your brand voice. You can always edit responses before posting.

Which review platforms do you support?

MagicReply integrates with Google Business Profile. All your reviews appear in one unified dashboard. You can also import internal reviews via CSV.

Can I set up automatic replies?

Yes! Pro and Business subscribers can configure auto-reply rules based on rating, keywords, or sentiment. For example, automatically thank 5-star reviewers while flagging negative reviews for personal attention. You maintain full control with approval workflows.

Is there a free plan available?

Yes! The Free plan lets you generate up to 15 AI replies and post up to 5 to Google per month for 1 location at no cost, forever. Upgrade to Pro ($19.99/mo) for unlimited replies, auto-reply automation, and analytics, or Business ($49.99/mo) for unlimited locations and team collaboration—both with a 7-day free trial.

Can I manage multiple business locations?

Absolutely! Free and Pro include 1 Google Business location. Business offers unlimited locations — perfect for franchises and hospitality groups. Each location can have its own settings and brand voice.

How secure is my data?

We take security seriously. All data is encrypted in transit and at rest. We use OAuth for platform connections, never store your login credentials, and comply with GDPR and privacy regulations. Your review data is never shared or used for training.

Reply to Reviews
In Seconds with AI

Never leave a Google review unanswered. MagicReply generates personalized, on-brand responses so every customer feels heard — in seconds, not hours.

Free plan available

Pro $19.99/mo

Pro & Business: 7-day trial

Requires a Google Business Profile. Don't have one?

Voice Profile from 10+ replies

MagicReply

Sample dashboard

—

This Month

—

Replied

—

Avg Rating

Emily R.

Amazing experience! The staff was incredibly friendly...

AI-Generated ReplyReady to send

Thank you so much, Emily! We're thrilled you had such a great experience...

AI-Powered

Reply to Reviews In Seconds with AI

Reply to Reviews
In Seconds with AI