Frequently Asked Questions

Responding to reviews shows customers you care about their feedback. Studies show businesses that respond to reviews see higher ratings over time, better customer retention, and increased trust from potential customers. Google also factors response rate into local search rankings.

Ideally within 24-48 hours. Quick responses show you're attentive and value customer feedback. MagicReply helps you respond in seconds, not hours, so you can maintain fast response times even when you're busy running your business.

Absolutely! Responding to negative reviews professionally can turn critics into loyal customers. It shows potential customers how you handle problems. MagicReply helps craft empathetic, professional responses to even the most challenging reviews.

A good review response should: thank the customer, acknowledge their specific feedback, address any concerns, and invite them back. MagicReply's AI automatically includes these elements, personalized to each review.

MagicReply uses AI to analyze each review's sentiment, tone, and content. It then generates a personalized response that matches your brand voice, addresses specific feedback, and maintains professional standards. You can edit, regenerate, or post directly.

MagicReply supports Google Business Profile, Yelp, TripAdvisor, Facebook, and more. We aggregate all your reviews into a single dashboard, so you never miss feedback regardless of where it's posted.

Yes! Choose from pre-built tone profiles (professional, friendly, casual, apologetic) or create custom profiles that match your brand voice. You can also set different tones for different rating levels.

Auto-Reply mode automatically responds to reviews matching your criteria. Set rules based on star rating, keywords, or sentiment. Perfect for handling high-volume positive reviews while focusing your time on critical feedback. You stay in control with override options.

Absolutely! Every AI-generated response can be edited before posting. You can also regenerate with different tones, add personal touches, or use the response as a starting point for your own writing.

Yes! MagicReply is perfect for businesses with multiple locations. Manage all your locations from one dashboard, maintain consistent brand voice across all responses, and track performance by location.

Yes. We use industry-standard encryption for all data in transit and at rest. We never share your data with third parties, and we follow strict security protocols. Your reviews and responses are only accessible to you and your team.

We store review data to power the dashboard and analytics features. You can export or delete your data at any time. We never use your reviews to train AI models for other customers.

MagicReply offers 4 plans: Spark ($19.99/mo, 10 generations), Starter ($49.99/mo, 15 generations), Premium ($99.99/mo, 50 generations + bulk features), and Pro ($299.99/mo, unlimited + automation). All plans include a 14-day free trial.

Spark is perfect for getting started. Starter suits busy professionals. Premium (our best deal) is ideal for small businesses with bulk generation. Pro unlocks unlimited generation and full automation for multi-location teams.

Yes! You can cancel your subscription anytime from the Settings page. You'll retain your features until the end of your billing period. No cancellation fees or commitments.

Yes! For businesses with 10+ locations or specific compliance requirements, we offer custom enterprise plans with dedicated support, custom integrations, and volume pricing. Contact us for details.