Privacy Policy
Last updated: December 29, 2025
Introduction
MagicReply ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at magicreply.ai (the "Service").
Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Payment information (processed securely through our payment processor)
- Business information (business name, industry type)
- Review platform credentials and connected accounts
Automatically Collected Information
When you use our Service, we automatically collect certain information, including:
- Device information (type, operating system, browser)
- IP address and geolocation data
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
How We Use Your Information
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Communicate about products, services, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
- Personalize and improve your experience
Data Sharing and Disclosure
- Service Providers:With third-party vendors who perform services on our behalf (payment processing, analytics, email delivery)
- AI Processing Partners:We use third-party AI services to provide AI-powered review response features. Review data is processed by these services solely to generate responses. We do not share personal information with these providers beyond what is necessary for processing.
- Review Platforms:We connect to review platforms (Google, Yelp, TripAdvisor, etc.) on your behalf to fetch reviews and post responses. This data is used solely for the intended purpose.
- Legal Requirements:When required by law or to respond to legal process
- Business Transfers:In connection with a merger, acquisition, or sale of assets
- With Your Consent:When you have given us permission to share your information
AI-Powered Responses
MagicReply uses AI to generate review responses, analyze sentiment, and provide insights. When you use these features:
- Your review data is processed by third-party AI services to generate personalized responses
- AI-generated responses are created based on the review content and your tone preferences
- We may use aggregated, anonymized data about feature usage to improve our AI models and services
- AI-generated responses may be stored as part of your response history
Review Data
When you connect your review platforms to MagicReply, we access and process review data:
- We fetch reviews from connected platforms to display in your dashboard
- Review content is processed to generate AI responses
- We store review data to power analytics and reporting features
- You can disconnect platforms and delete associated data at any time
- We never share your review data with other MagicReply users
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- 256-bit SSL encryption for data transmission
- Secure, encrypted storage of sensitive data
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
Your Rights and Choices
You have certain rights regarding your personal information:
- Access:Request a copy of your personal data
- Correction:Request correction of inaccurate data
- Deletion:Request deletion of your personal data
- Portability:Request transfer of your data
- Opt-out:Unsubscribe from marketing communications
Data Retention
We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
Children's Privacy
Our Service is not directed to children under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.