Replies for a crew that mows, plants, or builds a yard, written so they never repeat the street, a gate code, a price, a plant count promised as fact, or a chemical or fertilizer name. A dead plant, a skipped mow, and clippings left in the driveway are the jobs these examples cover. A plumbing leak or a no-heat call is not this page. Indoor house cleaning is a different page. These examples are invented. Swap in your details and sign with a real name.
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Thank them and pass the compliment to the crew. Leave out the street, the dollar amount, the gate code, and any chemical name.
Example review
“Mara Quill edged the walk and explained the plan before the crew started.”
Reply
Thank you for the kind words about the crew. We are glad the plan was explained before the work started, and we will pass that along to the team. [Your name], [Role] [phone]
Example review
“The weekly mow was even and the edges looked sharp.”
Reply
Thank you for the kind note about the weekly mow. Even edges are what we ask of the crew. [Your name], [Role] [phone]
Example review
“The backyard install looked neat and the crew hauled the extra soil away.”
Reply
Thank you for the kind note about the backyard install. A neat finish and a clean close are what we ask of the crew. [Your name], [Role] [phone]
Example review
“They arrived in the window they gave and said which beds they would work.”
Reply
Thank you for saying the crew arrived in the window they gave. We want the work explained before it begins. [Your name], [Role] [phone]
Example review
“(stars only, no comment)”
Reply
Thank you for the rating. We appreciate you taking the time to leave one. [Your name], [Role] [phone]
Thank them for the good part, own the mess in general terms, and give a name and a number. Do not agree to a figure.
Example review
“Clippings were left on the driveway, but the mow itself looked even.”
Reply
Thank you for the feedback. We are sorry clippings were left on the driveway, and we are glad the mow looked even. Please call [Name] at [phone] if you want us to come back and clear them. [Your name], [Role] [phone]
Example review
“The day ran long, but the crew stayed polite and finished the beds.”
Reply
Thank you for saying this. We are sorry the day ran long, and we are glad the crew stayed polite and finished. Please call [Name] at [phone] if you want to talk about the visit. [Your name], [Role] [phone]
Apologize for the experience they describe, and give a direct way to reach a named person. Do not argue the facts, and do not repeat a street, a dollar amount, a gate code, or a chemical name.
Example review
“The crew skipped a week on the route and the grass was tall.”
Reply
We are sorry a week was skipped on the route. Please call [Name] at [phone] so we can look at the grass with you. [Your name], [Role] [phone]
Example review
“The plants died after planting and nobody came back to look.”
Reply
We are sorry the plants died after planting. Please call [Name] at [phone] so we can look at the beds with you. [Your name], [Role] [phone]
Example review
“Mara Quill said the quote grew after the visit at 418 Willow Lane. The estimate was $240 and the invoice was $1180.”
Reply
Thank you for raising this. A price should match what was explained before the work, and we would like to look into what you were told. Please call [Name] at [phone]. We will not discuss a dollar figure in a public reply. [Your name], [Role] [phone]
Example review
“(a low rating, no comment)”
Reply
We are sorry to see this rating. Please call me at [phone] and tell me what happened so we can look into it. [Your name], [Role] [phone]
These are the reviews where a careful reply most often says too much. Stay on the yard. Do not correct a bill, a street, a gate code, a plant count, or a chemical name in public.
Example review
“They sprayed Leafonex on the lawn and then used Turfgild on the beds.”
Reply
Thank you for writing. We cannot discuss a chemical or fertilizer name in a public reply. Please call [Name] at [phone] and we will take it from there. [Your name], [Role] [phone]
Example review
“We left the gate code 7719 so the crew could get into the yard.”
Reply
Thank you for writing. Please call [Name] at [phone] so we can talk about the visit. We will not repeat a gate code here. [Your name], [Role] [phone]
Example review
“They promised 40 shrubs as a fact and the beds looked thin afterward.”
Reply
Thank you for the review. Please call [Name] at [phone] so we can look at the beds with you. We will not repeat a plant count in a public reply. [Your name], [Role] [phone]
Example review
“A different crew was in the yard and I never asked for that visit.”
Reply
We are sorry to read this. We would like to understand the concern. Please call [Name] at [phone]. We will not name a crew in a public reply. [Your name], [Role] [phone]
A landscaping review is public the moment it is posted, and so is the reply under it. The next person deciding whether to call will read both. The reply can show that someone on the crew read the review. It cannot repeat the street, a gate code, a price, a plant count promised as fact, or a chemical or fertilizer name. Reviews may include those. Replies do not repeat them.
A reviewer may choose to post those details. The crew does not have to adopt them. Repeating a street, a dollar amount, a gate code, a plant count, or a chemical name turns a complaint into a public record. If something in the review is wrong, the correction belongs on a phone call, not in a paragraph the next reader can quote. Say that you would like to help, give a name and a phone number, and stop.
The examples on this page are invented. They are not quotes from a real company, a real customer, or a real address, and they are not ratings of MagicReply. This page is not horticultural or legal advice.
A kind review can pass a compliment to the crew. A weekly mow with sharp edges, a backyard install that looked neat, or a crew that explained the plan is about how the job was run. Leave out the street, the dollar amount, the gate code, and the chemical name. Do not repeat the person the review named.
A week skipped on the route, plants that died after planting, or clippings left on the driveway is about the yard they describe. You can own the missed week, the dead plants, and the mess without filling in a cause, a chemical, or a plant count. A quote that grew is a private conversation. Do not repeat the amount, the street, or the name. A star rating with no text is a different job. A high rating and no comment gets a short thank-you. A low rating and no comment gets a short apology and a direct number. Neither reply should invent a skipped week, a bill, or a chemical. You do not know which one it was.
Templates are a starting point, and every review is slightly different. MagicReply drafts a reply in the landscaping voice so someone can edit it and approve it before it posts. The draft thanks the reviewer without repeating the street, a gate code, a price, a plant count promised as fact, or a chemical or fertilizer name.
A reply does not change the arithmetic of the average. The Google review calculator shows how many new 5-star reviews it takes to move an average, and it runs in the browser with no account. For the rest of the writing guides, start at review reply guides. For complaints in general, read how to respond to negative reviews. A plumbing leak or a no-heat call is not this page. Contractor replies have their own page. Indoor house cleaning is a different page. House cleaning replies have their own page. For other kinds of business, see the review response templates, or paste a review into the free reply generator.
Connect your Google Business Profile, and MagicReply drafts a reply for each review that you can edit and approve before it posts.