Replies for the Google reviews plumbers, electricians, HVAC companies and remodelers get, from a tech praised by name to a leak that came back. Swap in your details, keep the specifics, and sign with your own name.
Free plan: 15 AI replies in total, no credit card required.
Thank them for the specific thing they noticed and pass it on to the tech or crew by name.
Example review
“Luis showed up right on time, explained the problem with our water heater and fixed it in an hour.”
Reply
Thank you, [Name]! I'll make sure Luis sees this. On time and a clear explanation is how every visit should go, and it's great to hear it did. [Your name], [Company]
Example review
“They put down drop cloths, cleaned up every day and you would never know they were here.”
Reply
Thank you, [Name]! Our crew takes pride in leaving a home as clean as they found it, and I'll pass your words on to them. [Your name], [Company]
Example review
“Pipe burst on a Sunday night and they had someone here within two hours.”
Reply
Thank you, [Name]. A burst pipe on a Sunday night is stressful, and we're glad we could get there quickly. I hope the rest of your week was calmer. [Your name], [Company]
Example review
“(5 stars, no comment)”
Reply
Thanks for the 5 stars, [Name]! We appreciate your business. [Your name], [Company]
Thank them for the work, take the complaint about time or cost seriously, and say what is changing.
Example review
“Did a good job on the panel, but showed up three hours after the window they gave me.”
Reply
Thank you, [Name]. I'm glad the work was right, but three hours past the window means a lost morning, and we're sorry. [Our techs now text when they're on the way and call if they're running late.] I hope the next visit is on time. [Your name], [Company]
Example review
“The work is great, but the final cost was more than the quote.”
Reply
Thanks for the honest feedback, [Name]. When we find something behind a wall or under a floor that changes the job, [we stop and get your written OK before going ahead], and the reason should be clear on the invoice. I'd like to go through it with you; please call me at [phone]. [Your name], Owner, [Company]
Apologize, name the problem, and give a named person and a direct number. Agree on any fix or refund privately.
Example review
“Drywall dust everywhere and they left their scraps in my driveway.”
Reply
[Name], I'm sorry. Leaving dust and scraps behind is not how we work, and I've raised it with the crew. I'd like to send someone back to clean up properly; please call me at [phone]. [Your name], Owner, [Company]
Example review
“Kitchen remodel was supposed to take three weeks. It has been seven and they keep not showing up.”
Reply
[Name], I'm sorry. Living without a kitchen for four weeks longer than planned is exhausting, and missed days make it worse. I'd like to sit down with you this week, go through what's left and agree on a schedule we will keep. Please call me directly at [phone]. [Your name], Owner, [Company]
Example review
“Paid to have the leak under the sink fixed and it is dripping again.”
Reply
[Name], I'm sorry. A repair should last, and this is what our [warranty terms] are for. Please call me at [phone] and we'll send someone back out as soon as possible. [Your name], [Company]
Example review
“Requested an estimate twice and never heard back. Guess they do not need the work.”
Reply
[Name], I'm sorry. You should have heard from us the first time. [Every estimate request now gets a call back within one business day.] If you're still looking, please call me directly at [phone]. [Your name], Owner, [Company]
Example review
“Their ladder cracked a window and nobody said anything.”
Reply
[Name], I'm sorry, and thank you for telling us. Any damage during a job should be reported to you straight away. I'd like to come look at it with you and put it right; please call me directly at [phone]. [Your name], Owner, [Company]
Some reviews come from people who never hired you, or are really about money. Stay polite and factual.
Example review
“Quote was way too high. Went with someone else.”
Reply
Thanks for considering us, [Name]. Our quotes include [permits, materials and clean-up], so they can look higher than one that leaves those out. We're always happy to walk through a quote line by line. [Your name], [Company]
Example review
“Shoddy work and now they are chasing me for the final payment.”
Reply
[Name], I'm sorry you're unhappy with the work. I'd like to come and look at it with you, and we can talk about everything else then. Please call me directly at [phone]. [Your name], Owner, [Company]
Templates are a starting point. Every review is slightly different, and the best replies mention exactly what the homeowner said. MagicReply for home services drafts a reply to each Google review in your company's voice, so you can edit and post it between jobs. With auto-reply rules you can post thank-yous to 5-star reviews automatically and keep every complaint for yourself.
For more on complaints, read how to respond to negative reviews. For other kinds of business, see the general review response templates, or paste a review into the free reply generator.
Connect your Google Business Profile, and MagicReply drafts a reply for each review that you can edit and post in a click.