Replies for the Google reviews real estate agents get, written so they never confirm a client, a listing, an address, a price, or a closing. This page is not legal or brokerage advice. Swap in your details and sign with a real name.
Free plan: generate up to 15 AI replies and post up to 5 to Google in total, no credit card required.
Clear communication is the compliment to keep. Thank them and leave out whether they hired you, which property they meant, and any figure.
Example review
“They explained every step in plain language and I always knew what would happen next. Five stars.”
Reply
Thank you for the kind words. Clear communication matters to our office, and we appreciate you taking the time to write. [Your name], [Role]
Example review
“Someone answered every question without a sales pitch. I left understanding the process better than when I arrived.”
Reply
Thank you for mentioning the time our team spent on your questions. We ask everyone to explain things plainly, and it helps to hear when that comes through. [Your name], [Role]
Example review
“Priya Nandakumar was patient and never rushed me. I would send a friend.”
Reply
Thank you for the kind note about our team. We will pass the compliment along. We are grateful you took the time to write. [Your name], [Role]
Example review
“They called me back the same day and kept me posted. Refreshing.”
Reply
Thank you for the review. A prompt call back matters to our office, and we appreciate you writing. [Your name], [Role]
These reviewers were still grateful and unhappy about the wait. Thank them for the good part, own the slow call in general terms, and give a name and number. Do not agree to a figure or an address.
Example review
“Still grateful for the help, but it took days to get a call back when I had a question.”
Reply
Thank you for the feedback, and for the kind part of it. Waiting on a call back is frustrating, and we are sorry. Please call [Name] at [phone] so we can talk about what happened. [Your name], [Role]
Example review
“Nice people. I still do not know what happens next, and the follow-up was spotty.”
Reply
Thank you for the review, and we are sorry the next step was unclear. If you would like to talk it through, please call [Name] at [phone]. [Your name], [Role]
Example review
“The team was kind. Updates were slow, and I had to ask twice for a simple answer.”
Reply
Thank you for telling us. Slow updates are frustrating, and we are sorry you had to ask more than once. Please call [Name] at [phone]. [Your name], [Role]
Pressure, a fee, and a missed appointment are the complaints to answer without arguing the address or the numbers. Apologize for the experience and move the details off the page.
Example review
“I felt pushed the whole time. Ellis Cho kept telling me to make an offer today on 19 Linden Court.”
Reply
We are sorry to read this. A conversation should leave room to think, and we are sorry yours did not. Please call [Name] at [phone] if you would like to tell us more. [Your name], [Role]
Example review
“A $890 fee showed up that nobody explained. Disappointed.”
Reply
Thank you for raising this. A charge should be explained ahead of time, and we are sorry it was not. Please call [Name] at [phone] so we can look at what you were told. We will not discuss a fee in a public reply. [Your name], [Role]
Example review
“The agent never showed up at 412 Quill Avenue on Saturday, March 14. I waited 40 minutes.”
Reply
We are sorry to read this. Missing an appointment is not acceptable. Please call [Name] at [phone] so we can speak with you directly. [Your name], [Role]
Example review
“The number they posted for 8 Harlow Drive was $214,000 off from what I found later. Mara Voss would not correct it.”
Reply
Thank you for writing. If a figure on a public page looks wrong, we want to look at it with you privately. Please call [Name] at [phone]. We will not repeat an address or a figure here. [Your name], [Role]
Example review
“My wife and I felt rushed. The appraisal came in low, escrow dragged, and the commission was 2.5 percent. The closing was a mess.”
Reply
We are sorry the experience felt rushed. We cannot go through private details in a public reply. Please call [Name] at [phone] if you would like a direct conversation. [Your name], [Role]
Example review
“I was never a client. They still asked me to post this. Avoid.”
Reply
We are sorry to read this. We would like to understand the concern. Please call [Name] at [phone]. [Your name], [Role]
A rating with no comment still gets a reply. Keep it short. There is no address to adopt and no figure to repeat.
Example review
“(5 stars, no comment)”
Reply
Thank you for the 5 stars. We appreciate it. [Your name], [Role]
Example review
“(1 star, no comment)”
Reply
Thank you for the rating. We are sorry it was a 1. Please call [Name] at [phone] so we can hear what happened. [Your name], [Role]
A real estate review is public the moment it is posted, and so is the reply under it. The safest reply shows that a person read it, and it moves anything specific off the page. It never confirms a client, a listing, an address, a price, or a closing.
That list is concrete. Leave out client status, including a denial. Leave out the property address, the offer, the price, the commission, the escrow details, and the closing date. Leave out any description of family status or another protected characteristic, even when the review included it. A reviewer may choose to share those details. The agent does not have to adopt them. If something in the review is wrong, the correction belongs in a private call, not in a paragraph the next reader can quote.
This page is not legal or brokerage advice. It is a set of examples for the public writing problem. A reply should get the same review as any other statement the office puts its name on.
A complaint about a unit number, a lease fee, or a move-out belongs on the apartment review response templates. That page is for a leasing office. This page is an agent answering a public review without confirming a client, a listing, or a transaction. It does not repeat the leasing examples.
Templates are a starting point, and every review is slightly different. MagicReply drafts a reply to each Google review in a calm voice. The draft thanks the reviewer without confirming a client, a listing, an address, a price, or a closing, and the agent edits it before it posts.
A reply does not change the arithmetic of the office average. The Google review calculator shows how many new 5-star reviews it takes to move an average, and it runs in the browser with no account. For the rest of the writing guides, start at review reply guides. For complaints in general, read how to respond to negative reviews. For other kinds of business, see the review response templates, or paste a review into the free reply generator.
Connect your Google Business Profile, and MagicReply drafts a reply for each review that you can edit and approve before it posts.