Search the repair orders first. If nothing matches the review, say that, ask for a name and a date by phone, and flag the review. Do not describe someone else’s car to prove your point.
Free plan: generate up to 15 AI replies and post up to 5 to Google in total, no credit card required.
A name on a review is not always the name on the work order. Check spellings and the week before and after the post. Then decide.
The public sentence is: we cannot find a repair order that matches this review. Please call with the name and the date. That is enough for a real customer to reach you.
Do not post a VIN, a plate, a make in a way that identifies a job, or a photo of a bay. Those identify someone’s car.
Flag the review in the business profile after the reply is up. Do not write that Google has agreed with you. Google has not answered yet.
The reviews on this page are invented to show a reply shape. They are not quotes from a customer. For a single draft of a review you already have, use the free review reply generator. No account is required for that one reply.
Example review
“They scratched my boat and refused to pay for the gelcoat. Avoid.”
Reply
Thank you for the note. We repair cars and light trucks, and we have no repair order that matches this review. Please call the shop with a name and a date if we should keep looking. We have flagged the review. [Your name], Owner
Example review
“Ask for Dave. He left my brakes worse than he found them.”
Reply
Thank you for writing. We do not have a Dave on the team, and we cannot match this review to a repair order. Please call us with the name on the order if you were in. We have flagged the review in our profile. [Your name], Owner
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