Guide

How to reply to a fake dentist review

If you cannot match the review to a visit, say that plainly and point them to the phone. Do not call the writer a liar in public. Flag the review from your Google Business Profile and let Google decide.

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Search your schedule before you write. A review that feels wrong is sometimes a visit under another name, a parent writing for a child, or a person who called and never sat down. If you still cannot match it, the public reply says so in one sentence.

Do not list the hours you checked or the names you searched. That is a record, and it does not belong under the review. "We cannot find a visit that matches this note" is the whole finding.

Invite a real patient to call with a date. People who were actually there can still reach you. People who were not get no extra detail to argue with.

Then use the report control on the review in your business profile. The public reply is for the next reader. The report is for Google. Do not promise that the review will come down.

The reviews on this page are invented to show a reply shape. They are not quotes from a customer. For a single draft of a review you already have, use the free review reply generator. No account is required for that one reply.

Examples

A review that matches no appointment

Example review

“They ruined my teeth and refused to fix it. Avoid this place.”

Reply

Thank you for the note. We cannot find a visit that matches this review. If you were here, please call the office with the date so we can look it up. We have also flagged the review in our business profile. [Your name], [Practice]

  • Does not repeat the clinical claim
  • Does not call the writer a liar

A review from a city you do not serve

Example review

“Drove two hours and they would not see me. Completely fake operation.”

Reply

Thank you for writing. We do not have a record of this visit. Please call the office if you have a date we should check. We have flagged the review for Google to review. [Your name], [Practice]

  • States the missing record without a travel debate
  • Leaves the decision with Google

Questions

Should I say the review is fake?
No. You can say you cannot match it to a visit. Calling someone a liar is a fight, and it is a claim you do not need in public.
What if they were a patient and I missed them in the schedule?
The reply still asks them to call with a date. If they do, you handle it privately. You do not correct the public reply with clinical detail later.

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