Look through bids and jobs before you answer. If nothing matches, say you cannot find the job, ask them to call with a name, and flag the review. Do not publish an address to prove where you were.
Free plan: generate up to 15 AI replies and post up to 5 to Google in total, no credit card required.
A review can be about a bid you declined. That is still your review to answer, and it is not the same as a job you cannot find. If you declined a bid, you can say you were not the company on that work without describing the house.
If you truly have no bid and no job, say that. Invite a call. Do not list cities you searched or crews you asked.
Never post a permit number, a parcel, or a street to win the argument. That identifies a property that may be someone else’s.
Flag the review in the business profile. The public reply stays calm so the next homeowner sees a company that checks its own record.
The reviews on this page are invented to show a reply shape. They are not quotes from a customer. For a single draft of a review you already have, use the free review reply generator. No account is required for that one reply.
Example review
“Their roof leaked the first rain after they left. Had to hire someone else.”
Reply
Thank you for the note. We do not install or repair roofs, and we cannot match this review to a job. Please call us with a name if there is a project we should look up. We have flagged the review. [Your name], Owner
Example review
“Took the deposit and never showed up. Report them.”
Reply
Thank you for writing. We cannot find a job or a bid that matches this review. Please call and ask for me with the name you used. We have flagged the review in our profile. [Your name], Owner
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