Negative review response generator

A negative review is usually one or two stars, or a three-star note that names a problem. The people reading it later want to see that you noticed the specific complaint and that you are not arguing in public. Thank the reviewer for writing it down. Name the problem in their words, such as a long wait or a cold plate, so the next reader can tell you actually read it. Apologize for the experience. One short sentence of context is enough when you have already fixed the cause. Leave out the story of why the shift was short-staffed.

Do not offer a refund, a gift card, or a discount in the public reply, and do not ask them to change the stars. Invite them to continue with a named person and a direct phone number or email. Leave staff names out of the reply even when the review names someone. Read the draft before you post it. This page starts the generator on an apologetic tone, a 2-star rating, and an invented sample from a restaurant called Harbor and Rye. Replace that sample with the review you are answering. The tool does not save what you paste. For the longer method, including what never belongs in a public reply, use the guide linked under the form.