Is a blank one-star review worth a reply?

Yes. The next homeowner reads the empty reply as "they saw this and said nothing." Two sentences fix that.

Can I mention we do kitchens, baths, and additions?

Not in this reply. A star-only review is not an ad. Your services belong on the profile, not under a rating.

Guide

How to reply to a contractor review with no text

A contractor review with stars and no words does not name the job. Thank a high rating. For a low rating, apologize and offer a call with the owner. Do not guess the project or the street.

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Five stars and an empty box is a thank-you. Do not describe a kitchen, a roof, or a remodel they did not mention. You would be publishing a job.

One star and an empty box is an apology and your name. The cause might be a delay, a mess, or a bill. Guessing the wrong one in public is worse than saying you do not know.

Do not ask them to add the address so you can "look it up" in the thread. Ask them to call.

Keep the reply shorter than a written complaint would get. Length should follow the review.

The reviews on this page are invented to show a reply shape. They are not quotes from a customer. For a single draft of a review you already have, use the free review reply generator. No account is required for that one reply.

Examples

Five stars and no comment

Example review

“(5 stars, no comment)”

Thank you for the 5 stars. We appreciate you hiring us. [Your name], Owner

Does not describe a job
Does not name a town or a street

One star and no comment

Example review

“(1 star, no comment)”

Thank you for the rating. We are sorry this missed the mark. Please call and ask for me so we can hear what happened. [Your name], Owner

Does not guess the trade or the price
Names the owner

Questions

Is a blank one-star review worth a reply?: Yes. The next homeowner reads the empty reply as "they saw this and said nothing." Two sentences fix that.
Can I mention we do kitchens, baths, and additions?: Not in this reply. A star-only review is not an ad. Your services belong on the profile, not under a rating.

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