A harsh contractor review is often about a delay, a mess, or a result that was not what the owner expected. Apologize for that experience. Leave the street, the price, and any claim out of the reply.
Free plan: generate up to 15 AI replies and post up to 5 to Google in total, no credit card required.
Do not repeat the address, the neighborhood, or a photo description that identifies the house. The reviewer may have done that. You do not add to it.
Do not confirm a price, a change order, or an insurance claim. Those conversations happen by phone with the owner. The public reply says you want to walk the job with them.
If the complaint is a mess left behind or a missed day, you can own that in general words. "We are sorry the site was left untidy" is enough. A diary of the crew’s week is not.
Sign with the owner. A project manager can be the person they ask for, named once. The reply should sound like the company, not like a lawyer.
The reviews on this page are invented to show a reply shape. They are not quotes from a customer. For a single draft of a review you already have, use the free review reply generator. No account is required for that one reply.
Example review
“They said one week and it took three. Crew left dust everywhere. Frustrating.”
Reply
Thank you for writing. We are sorry the job ran long and that we left the place dusty. Please call and ask for me so we can walk it and make a plan to close it out. [Your name], Owner
Example review
“The finished trim does not match what we agreed. I am tired of waiting for a callback.”
Reply
Thank you for telling us. We are sorry the trim does not match what you expected, and that a callback was missed. Please call and ask for me. I will set a time to look at it with you. [Your name], Owner
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