A one-star contractor review is not the place to retry the contract. Apologize for the experience they described, give the owner’s name, and take photos, prices, and change orders to a call.
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Write four sentences at most. The next homeowner is skimming. A one-star review with a wall of text under it looks like the job is still a mess.
If they say you damaged something, do not admit a dollar amount and do not deny a fact you have not seen. Say you want to come look.
Do not ask them to remove the review in exchange for a repair. Fix what you owe, if you owe it, because the work requires it. The star is separate.
If a lawyer is mentioned, keep the public reply to the same short apology and phone number. Do not argue the legal point where neighbors can quote it.
The reviews on this page are invented to show a reply shape. They are not quotes from a customer. For a single draft of a review you already have, use the free review reply generator. No account is required for that one reply.
Example review
“Left a scratch across the floor and will not come back. One star.”
Reply
Thank you for writing. We are sorry to hear the floor was scratched and that we have not been back. Please call me and I will set a time to look at it. [Your name], Owner
Example review
“Do not hire them. Worst experience.”
Reply
Thank you for the note. We are sorry the job was a bad experience. Please call and ask for me if you are willing to tell us what happened. [Your name], Owner
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